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Greten Estella

Etiquette of Using Email in a Professional Setting

53 weeks
All levels
10 lessons
1 quiz
4 students

Electronic mail or email is a technology that lets people communicate like sending postal mail, except that it is instantaneous, travels very fast through the internet, and is written and read using a computer.

Email accounts can be free, and their use has very few restrictions. For this reason, emails have been abused in several ways, such as signing up with inappropriate email addresses, using emails to send spam messages, and using them to facilitate criminal behavior. On top of these, email messages are open to misinterpretation due to the lack of nonverbal cues that come with in-person communication.

Hence, over the years of its existence, society formed etiquette on the use of email. Like any old technology or means of communication, this etiquette was formed over the years of people making suggestions and then the majority adopting what works for them.

This course will cover the different ethical and practical ways of using emails. Following the etiquette of using emails makes email communication smooth and optimal and avoid misinterpretation that might create serious conflict.

The target learners of this course is anyone who regularly use email communication in a professional way, such as communication with students or teachers, communicating with colleagues or external business clients, and others with who must work together to accomplish a goal.

Greten Estella
Greten Vicke S. Estella is licensed teacher with more than ten years of experience as an instructional designer and elearning developer in both academic and corporate settings. His instructional design career began as a courseware developer for science and mathematics in a college network. Then, he moved to the textbook publishing industry to storyboard elearning modules for K-12 students. He subsequently moved to industrial corporate training where he developed materials for facilitator-led safety training, and asynchronous elearning modules for industrial safety, software applications, and soft skills.


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